Customer Care
All orders are processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
At this time, we ship within the United States. International shipping will be available in future seasons — join the newsletter to be notified.
Once your order ships, a tracking link will be emailed to you. You can also view your order status by logging into your account at any time. If you have not received a tracking email within 3 business days of placing your order, please contact us.
We stand behind the quality of every Ficti piece. If you are not completely satisfied, we accept returns within 30 days of delivery, provided items are:
Final sale items and personalized or monogrammed pieces are not eligible for return.
To initiate a return, email hello@fictigarments.com with your order number and the item(s) you wish to return. We will provide a prepaid return label within 1 business day.
Once your return is received and inspected, a refund will be issued to your original payment method within 5–7 business days.
We currently process exchanges as a return and new order. To exchange a size or color, initiate a return and place a new order for the item you need. If the item is unavailable, we will reach out to discuss alternatives.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@fictigarments.com with your order number and a photo. We will arrange a replacement or full refund at no cost to you.
Our team is available Monday–Friday, 9am–5pm EST. Reach us at hello@fictigarments.com or through our Contact page.